Question 1

Who is Zaki on TawjihiAI?

Accepted Answer

Zaki lives inside TawjihiAI. Ask on the textbook, in chat, or after practice—explains on the syllabus and points you to the question bank, flashcards, or planner. Does not replace your teacher or ministry rules.

Question 2

How do I contact TawjihiAI support?

Accepted Answer

Email support@tawjihiai.com with your account email, what you tried, and device details. Paid subscribers usually get a reply within two business days. For bugs, use the WhatsApp report link from Settings → About or the Help Center urgent actions.

Question 3

Can I preview TawjihiAI before subscribing?

Accepted Answer

Preview access includes supported subjects, daily Zaki messages, question-bank previews with answers per topic, and textbooks plus topic flashcards. Paid plans unlock heavier Zaki use, the full question bank, uploads, and exam-season tools. Compare live plans on the Pricing page.

Question 4

What is the official TawjihiAI website?

Accepted Answer

The only official platform is tabeebai.app — use it for sign-in, billing, and Zaki. We are not affiliated with tawjihi.ai or similar lookalike domains.

Question 5

How do I cancel my subscription?

Accepted Answer

Cancel from account settings in the app, or from Apple/Google subscription management if you paid through the app store. Access continues until the end of the paid period.

Question 6

I subscribed through the App Store or Google Play — how do I manage billing?

Accepted Answer

Subscriptions bought in the iOS or Android app are managed in your Apple ID or Google Play account — not on the website checkout. Use Settings → Subscriptions on your phone to cancel or update payment.

Question 7

Where do I find official Tawjihi exam dates?

Accepted Answer

Always check the Jordan Ministry of Education at moe.gov.jo for official schedules, fees, and registration. TawjihiAI study tools do not publish ministry exam dates from memory.

Question 8

How do I start studying on TawjihiAI?

Accepted Answer

Create an account, complete onboarding (grade and subjects), open a subject, then chat with Zaki or use the question bank and flashcards. See the Help article “Your first study session” for step-by-step paths.

Question 9

Is TawjihiAI suitable for parents?

Accepted Answer

Yes—see the Parents page and Help guide. We do not sell student data; parents do not get a log of Zaki chats (progress summaries only via WalidAI when linked). Zaki does not replace teachers or ministry rules.

Question 10

Can my parents read my Zaki chats?

Accepted Answer

No. We do not give parents a log of your Zaki chat history. Linked parent accounts (WalidAI) show study progress summaries—not private messages. Full details in Zaki memory & your data and the privacy Trust section.

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